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Terms of Online Sale

Terms and conditions of online bus ticket sales

1. Scope

These terms apply for the online bus ticket sales on the website and complement General Conditions of Carriage of the bus company Auto poduzece Z.d.o.o. - Autoherc d.o.o. in the currently applicable version. General terms are only valid if not otherwise provided in the following provisions.

2. Online bus tickets purchase

On the website it is possible to purchase bus tickets online. Bus tickets are sent to your e-mail address as online bus tickets which must be printed.

3. Conclusion of agreement

3.1. For all offers which can be purchased online, an agreement is finalised when a receipt on successful purchase is delivered by e-mail. To successfully complete the purchase, you first have to complete the payment module. If electronic payment is not effected, the purchase will be deleted.

3.2. After purchasing bus tickets on the website, the purchaser will immediately receive an e-mail confirmation with the data of order.

3.2.1. When entering the vehicle you have to present the printed ticket to the staff as well as a document proving the identity of the passenger's name on the ticket. Online ticket is a valid travel document only in printed form. If a passenger chooses a discount when buying a ticket online, he/she shall prove that he/she belongs to the chosen category of discount upon entering the vehicle. Failing to do so, the passenger shall make an additional payment to the driver so as to pay the full ticket price or the ticket shall be considered invalid and any right to a refund shall be lost.  People older than 60 years must show to the bus staff, as evidence for discount, a valid identification document with a photo. People younger than 26 years must show to the bus staff, as evidence for discount, an ID card or some other valid document.

4. Sales deadline

Bus tickets through website can generally be purchased from the moment a particular timetable becomes valid until no later than 12 hours before the departure.

5. Refunds and modifications of tickets purchased online

In case of cancellation of tickets purchased online, that is, cancellation of trip no later than 24 hours before the departure time, the bus carrier is required to refund the passenger's money, minus 25 per cent.

In case of cancellation of tickets purchased online that is, cancellation of trip no later than 12 hours before the departure time, the bus carrier is required to refund the passenger's money, minus 50 per cent.

If the passenger neither uses his/her ticket on the date of travel, nor cancels it within the provided minimum deadlines, thereby losing the right to a partial refund, the carrier shall not accept the refund request.

All requests shall be submitted in writing, exclusively by e-mail, for the purpose of recording the exact time of cancellation or trip changes. E-mail address for complaints:

6. Payment procedure

Provisions given under Mode of payments on our website are valid.

7. Data protection / Data safety

Personal data from the order are collected, processed and used in accordance with the provisions of applicable laws of the Republic of Croatia. In the event of orders on the website, the credit card data are protected by a secure online connection (SSL) between the client's PC and a connected computer and in dependence on the browser configuration to a total of 128 bits. Further information about our data protection principles can be found here.

8. Miscellaneous

Due to varying technical aspects of the Internet, we cannot guarantee that all purchase modules on will be available at all times. If a particular clause is or becomes invalid, this shall not affect the validity of other clauses. The applicable law shall be the law of the Republic of Croatia. The court having jurisdiction and the venue for handling all requests shall be the competent court of the Republic of Croatia.

9. Inquiries / Contact

Should you have any question related to online ticket purchase, please write to the following e-mail address:

Auto poduzece Z. d.o.o.

Kralja Zvonimira 75

Imotski 21260

Mobile phone: 099 4849 002

Telephone: 021/841-007 

You can pay your tickets using credit cards